I am looking to get a sense of what types of carriers you are comfortable with and also where you are not as comfortable. Is your experience mostly based on helping others or personal use? Do you do most help in person or online/over phone. No right answers here just information so I can build a class to best suit you.
You may tell me as many things as you want too:-)
To be fair I will share: I happen to never get a cliche right and often tell jokes wrong but still find myself telling them! Beware I am likely to bring this up in the training! :-)